Terms and Conditions

By accessing or using Tilloma website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using any features of our website.

1. General

• These Terms and Conditions govern your use of the website, products, and services offered by Tilloma.
• We reserve the right to update or modify these terms at any time without prior information or notice.
• Continued use of the website after changes to the terms implies acceptance of the updated.

2. Eligibility

• To make a purchase, you must be at least 15 years of age or have the consent of a parent or legal guardian.
• By using our website, you confirm that all information you provide is accurate, current, and complete.

      3. Product Information

·       We make every effort to ensure that the details, descriptions, and prices of jewellery products displayed on our website are accurate, complete, and up to date.

·       However, there may be slight variations in the appearance of products due to photography, lighting, or differences in screen resolution. Colours and finishes may appear slightly different in person.

·       All product dimensions, weights (including gold weight), and specifications are approximate and provided for your general reference. Actual measurements may vary slightly due to the handcrafted nature of our jewellery.

5. Shipping and Delivery

·  Orders will be processed and shipped according to the timelines specified at the time of purchase. Processing times may vary depending on product availability and whether the item is made-to-order or ready-to-ship.

·  Once dispatched, delivery timelines will depend on your location and the shipping method selected. We will provide tracking details as soon as your order is shipped.

·  While we strive to ensure timely delivery, unforeseen delays caused by courier services, weather, or other external factors are beyond our control.

·  We currently ship PAN India. Please ensure that the shipping address and contact information provided are accurate to avoid delays or delivery issues.

6. Returns and Refunds

• We accept returns within 7 days of delivery, subject to the conditions outlined in our Returns & Refunds Policy.
• Certain products, such as hair accessories, bangles, earrings, maang tika are not eligible for return due to hygiene factors.
• Refunds will be processed after the returned item passes our inspection at the back office.

7. Cancellations

• Customers can cancel their order within 24 hours of placing order for a full refund.
• Cancellation requests made after the product is shipped and in transit will incur a nominal logistic cost
• For detailed guidelines, please review our cancellation policy

8. Intellectual Property

• All content on the website, including text, images, logos, and designs, is the intellectual property of Tilloma (Ethereal Enterprises).
• Unauthorized reproduction, distribution, or use of this content is strictly prohibited.

9. Limitation of Liability

• Tilloma shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website and products
• In no event shall our liability exceed the amount paid by the customer for the purchased product.

10. Privacy Policy

• We value your privacy and are committed to protecting your personal information.
• For more details, please refer to our Privacy Policy, which outlines how we collect, use, and safeguard your information.

11. User Conduct

• You agree not to misuse the website, including engaging in activities such as:
• Hacking, phishing, or attempting to compromise our
• Submitting false or misleading data or information
• Reselling our products not allowed

12. Governing Law

• These terms are governed by and construed in accordance with the laws of India.
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra

13. Contact Us

If you have any questions about these Terms and Conditions or require further assistance, please contact us:

• Email: support@tilloma.in
• Phone: +91 9156234489

By using our website and services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. Thank you for making Tilloma a part of your journey.