Shipping and Delivery Policy
Domestic Shipping:
Tilloma delivers your favourite pieces right to your doorstep within India. We are committed to providing a seamless shipping experience.
We current ship within India only.
Secure Packaging:
Quality Assurance: Every piece of jewellery undergoes rigorous quality checks to ensure perfection before it leaves our workshop.
Protective Packaging: Your Jewellery is carefully encased in soft, protective sponge and layered with multiple layers of bubble wrap to provide maximum protection during transit.
Premium Presentation: Your order arrives beautifully presented in a luxurious Tilloma jewellery box, ready to delight.
Trusted Shipping Partners:
Domestic Shipping: We partner with reliable domestic carriers like DTDC, Delhivery, Expressbees to ensure timely and secure delivery within India. These carriers are known for their efficient delivery networks and commitment to customer satisfaction.
Delivery Assistance & Support:
Dedicated Customer Support: Our dedicated customer support team is available to assist you with any inquiries or concerns regarding your order's delivery. You can reach us at support@tilloma.in
Tampered Packages: If you suspect any tampering with your package upon delivery, please refuse to accept the package and immediately contact our customer support team. Take the picture of the product package and send to us immediately at support@tilloma.in or +91 9156234489
Tracking Your Order:
Once your order is shipped, you will receive an email with tracking information, allowing you to monitor its progress and estimated delivery time.
Estimated Delivery Times:
Domestic Orders: Typically, domestic orders are delivered within 1-5 business days. However, delivery times may vary depending on factors such as shipping destination and unforeseen circumstances.
For pre-order items, customers may cancel before shipment for a full refund. If delayed beyond stated timelines, refunds are also available.
Shipping Charges:
Tilloma offers two convenient payment options: Cash on Delivery (COD) and Prepaid.
Cash on Delivery (COD):
· COD available up to ₹1,999.
· Prepaid: Free shipping on all prepaid orders ₹999 & above
· Standard shipping charge of ₹50 on orders below ₹999 or for COD
· Tamper-proof, secure packaging for all orders
Tilloma is committed to providing a seamless and secure shopping experience. We strive to deliver your orders promptly and in perfect condition. If you have any questions or concerns, please write to us at support@tilloma.in.