Cancellation Policy

At Tilloma, we strive to provide a seamless shopping experience, which includes a transparent and straightforward cancellation process. Please read the guidelines carefully to understand our policy.

Cancellation Within 24 Hours

Customers can cancel their order or pre-order within 24 hours of placing the order
For pre-order items, customers may cancel before shipment for a full refund. If delayed beyond stated timelines, refunds are also available.
If the cancellation request is made within this period, we will refund the entire amount to the original payment method without any deductions
Prompt action is encouraged to ensure the smooth processing of your cancellation

Cancellation After Shipment

If you request a cancellation after the order has been processed or shipped, we will deduct the logistics cost from your refund
The remaining amount will be credited to your bank account once the product is returned to us in its original condition with packaging and tags
Please note that the deducted delivery charge covers the expenses incurred during shipping and transit of shipment

Cancellation Process

Request Cancellation via Email: To cancel your order, send an email to support@tilloma.in with your order
Approval Timeline:

For cancellation within 24 hours, our team will approve and initiate your refund within 24 business hours.
For cancellations after shipment, the refund will be processed once the item is returned to our back office.

Refund Processing Time

Pre-Shipment Cancellations: Full refunds are processed within 24 business hours and credited to the original payment method.
Post-Shipment Cancellations: Refunds, minus the logistics cost, are issued after the item is inspected and can take 3-5 additional working days to reflect in your account.
For COD orders contact within 24 hours of placing the order for cancellation request.

Important Notes

Customized or Personalized Orders: These items cannot be cancelled once the order is placed, as they are specially crafted for you.
Condition of Returned Products: For cancellations after shipment, the product must be returned unused, unworn, and in its original condition, with all packaging, tags, and the invoice intact.
Rejected Deliveries: If you reject the shipment at the time of delivery, the same terms will apply—logistics cost will be deducted, and the remaining amount will be refunded.